SHOPPING INFORMATION

Our delivery fees

  • Within Ontario 15$ flat
  • Other province 20$ flat
  • Any order above 150$ is FREE SHIPPING

Your order will be put on-hold status until our Team confirms payment via E-Transfer and once payment is confirmed our Team will begin processing your order and getting it ready for shipping.

Regional ( Ontario )— next day1

National ( Rest of Canada ) — 2 days1

  1. Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days. Some exceptions apply. Exact delivery standards exist for every origin-destination combination. Find the specific delivery standard from your postal code to a Canadian destination.

All orders are processed within 1-2 business days. Orders are processed Monday to Friday except for statutory holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Once your order has been shipped, our Team will send you a tracking number or you may use “Track my order” page located on the top right corner of this page to track your order.

You will receive a invoice via e-mail to the email that has been used to register your account with us.

PAYMENT & REFUND INFORMATION

Once you have successfully placed your order from our Shop at the final page you will receive the E-transfer payee information along with secret question and answer. 

*We will not be able to accept any E-transfers referencing X.O Canna, X.O Cannabis or Cannabis*

X.O Cannabis is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim as the shipper may need this for the claim. We also recommend taking pictures of any shipping defects as it helps with your claim.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Disclaimers:

  • System malfunction: X.O Cannabis is not responsible or liable for any loss resulting from causes outside its direct control, such as failure of electronic or mechanical equipment or communication lines, electronic viruses or malware, unauthorized access to technology systems, theft, operator error, severe weather, natural disasters, strikes or other labour problems, wars, governmental restrictions, or for any loss of information caused by disruptions in or malfunctions of service.
  •  
  • Any failure to perform your instructions as a result of circumstances that could reasonably be considered beyond our control;
  •  
  • Any failure of communications that cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us;
  •  
  • Any loss or delay in the transmission of messages resulting from the use of an Internet service provider or caused by any browser or other software beyond our control;
  •  
  • Any errors on the website or with Service caused by incomplete or incorrect information that you or a third party has provided

Do you have a question or need help?

Feel free to contact us with your questions !